At squeen, fun entertainment and responsible gaming go hand in hand. We believe every member deserves a healthy, controlled gaming experience that does not affect their daily life. This page outlines the tools, resources, and support we provide to help you play smart.
Squeen was founded with a clear vision — to provide the best digital entertainment platform in Malaysia that is not only entertaining but also responsible towards the wellbeing of its members. We recognise that for a small number of people, online gaming can shift from entertainment to an unhealthy habit. That is why we invest seriously in a comprehensive responsible gaming programme.
Playing at squeen should feel enjoyable — like watching your favourite film or having dinner with friends. When it starts to feel like a burden, a source of stress, or a way to solve financial problems, that's a sign something needs to change. We're here to help you recognise these signs early and take the right steps.
Our responsible gaming policy is more than just a document — it is put into practice through real platform features, the training of our support team, and collaboration with mental health professionals. Every design decision on the squeen platform takes the long-term wellbeing of our members into account, not just short-term gains.
Never try to recover losses by betting more. Chasing losses is one of the earliest and most serious warning signs of a gambling problem.
Gambling problems rarely appear overnight. They develop gradually. Recognise these early signs before they become more serious.
Answer these questions honestly. If you answered "Yes" to three or more, consider speaking with a professional or using our self-control tools.
Squeen provides a range of self-control tools that you can activate directly from your account settings — no need to contact customer support first.
Set daily, weekly or monthly deposit limits to ensure you do not spend more than you can afford. These limits take effect immediately and can only be increased after a 7-day waiting period.
Set a maximum duration for each of your gaming sessions. When the time limit is reached, the system will send a warning and automatically log you out to prevent overly long sessions.
Activate a mandatory break for 24 hours, 7 days, or 30 days. During this period, you will not be able to log in or place any bets. Your account balance remains safe and accessible once the break period ends.
The strictest option — exclude yourself from the squeen platform for 6 months, 1 year, or permanently. During this period, your account will be closed and you will not receive any marketing communications.
Review all your betting, deposit, and withdrawal activity over a selected period. This detailed report helps you monitor your spending patterns and identify any concerning changes.
Stop all promotional notifications, bonuses, and special offers with a single click. This helps reduce the urge to play triggered by promotions. You can re-enable them at any time.
All self-control tools are accessible directly from your account with no approval wait time. Follow these simple steps to start protecting yourself today.
Open the squeen app or visit squeen.pro and log in using your username and password. Make sure you are on a secure internet connection.
Click the profile icon in the top right corner and select "Account Settings" or "Responsible Gaming" from the dropdown menu.
You will see a list of available self-control tools. Choose the one that suits your needs — whether it's a deposit limit, session time limit, or self-exclusion.
Enter your desired limit and confirm your selection. The limit takes effect immediately. For deposit limits, reductions apply right away while increases require a 7-day waiting period.
Squeen will send a confirmation email to your registered email address as a record. Keep this email for your own reference.
Are you concerned about a family member or friend who may be experiencing a gambling problem? squeen has a dedicated channel for families and caregivers who want to help their loved ones.
Contact our support team and share your concerns. While we cannot disclose another person's account information without their consent, we can guide you on the best way to approach this issue with your loved one.
We can also help connect you with suitable professional support resources in Malaysia, including licensed counsellors and relevant community support programmes.
Every responsible gaming feature at squeen is designed not as an add-on — it is built into the core of our platform from day one.
Every new member is required to go through a KYC verification process that includes age verification. We do not allow anyone under the age of 18 to register or use the squeen platform under any circumstances.
Your personal and financial information is protected with 256-bit SSL encryption. All deposit and withdrawal transactions are processed through secure, certified payment channels with no data exposure to unrelated third parties.
Squeen's analytics system continuously monitors betting patterns. When the system detects suspicious patterns such as a sudden spike in deposit amounts or unusually long play sessions, our team will proactively reach out to you.
Squeen's customer support team undergoes specialist training to identify and address problem gambling issues. They don't just help with technical matters — they're also ready to listen and guide you to the right support resources.
Squeen does not use design techniques intended to make you play longer than you want — no manipulated win sounds, no misleading animations and no deceptive "near win" displays.
Squeen actively shares responsible gaming information across our platform — including guides, articles and regular in-app reminders so members always stay aware of the importance of playing wisely and in control.
Answers to the most frequently asked questions by squeen members about our responsible gaming policy and tools.
Squeen is more than just an entertainment platform — we are a community that puts member wellbeing first. Register today and enjoy a fun, safe and fully responsible gaming experience.
By registering, you confirm that you are 18 years of age or older and agree to the Terms and Conditions and Privacy Policy squeen.