Squeen Privacy Policy — Your Personal Data Protection

Squeen only collects information that is strictly necessary to provide a quality, secure service that meets regulatory requirements. We do not collect data excessively or for purposes unrelated to platform operations.

Every piece of data we collect has a clear and legitimate purpose. squeen will not use your information for any purpose not stated in this policy without obtaining your consent first.

• Account management: Creates, verifies, and maintains your account so you can log in and use the platform securely at all times.
• Transaction processing: Processes deposits, withdrawals, and any other financial transactions you make through the squeen platform accurately and promptly.
• Security and fraud prevention: Detects and investigates suspicious activity, protects your account from unauthorized access, and ensures compliance with Anti-Money Laundering (AML) requirements.
• Service improvement: Analyzes usage patterns to improve the user experience, introduce new features, and ensure the platform runs smoothly.
• Marketing communications: Sends information about promotions, exclusive offers, and the latest platform news — only to members who have consented to receive such communications.
• Legal compliance: Fulfills legal and regulatory obligations applicable in Malaysia, including reporting requirements to the relevant authorities.
• Customer support: Enables our support team to assist you quickly and accurately whenever you contact us regarding any issue.

Squeen uses aggregated and anonymized data for internal analysis purposes to understand platform usage trends. This aggregated data cannot be used to identify you as an individual.

Squeen does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We only share your data in the following limited circumstances:

• Payment service provider: Approved payment processing companies that handle deposit and withdrawal transactions securely. They only receive the data necessary for transaction purposes.
• Identity verification provider: A third-party KYC platform used to verify member identities in compliance with regulatory requirements. Data shared is limited strictly to what is needed for verification.
• Technology and infrastructure provider: Technical partners providing cloud computing, cybersecurity, and platform analytics services. All partners are bound by strict confidentiality agreements.
• Legal authorities: Law enforcement agencies or regulatory bodies when we are required to do so by court order or applicable legal provisions.

Squeen continuously invests in the latest cybersecurity infrastructure to ensure your personal data is always protected against unauthorized access, disclosure, alteration, or destruction. Below are the key security measures we have implemented:

• 256-bit SSL/TLS encryption: All data transmitted between your device and squeen's servers is encrypted using the latest security protocols, meaning no third party can read your information while it is in transit.
• Hashed password storage: Your password is never stored in plain text. We use the bcrypt hashing algorithm with a unique salt value for each account.
• Two-factor authentication (2FA): squeen members can enable 2FA for an extra layer of security, making it significantly harder for unauthorised parties to access your account.
• 24/7 continuous monitoring: Our intrusion detection system monitors platform activity around the clock and will trigger an immediate alert upon detecting any suspicious activity.
• Regular security audits: squeen undergoes regular penetration testing and security audits conducted by independent experts to identify and patch any system vulnerabilities.
• Internal access controls: Only squeen staff with a legitimate business need are permitted to access member personal data, and all such access is logged and audited.

The squeen platform uses cookies and similar tracking technologies to enhance your user experience, analyze platform performance, and secure your login session.

• Essential cookies: These cookies are required for core platform functions such as login session verification, form security, and language settings. Without them, the platform cannot operate properly.
• Performance cookies: Used to collect information on how users interact with the platform — most frequently visited pages, time spent, and navigation patterns. This helps us improve the platform's design and functionality.
• Preference cookies: Saves your personal settings such as preferred language, font size, and display configuration so you don't need to reconfigure them each time.
• Analytics cookies: squeen uses internal analytics tools to understand platform usage patterns on an aggregate basis. This data is not shared with any external third-party analytics platforms.

You can manage and delete cookies through your browser settings at any time. However, disabling essential cookies may affect platform functionality and your overall user experience.

As a squeen member, you have certain rights regarding your personal information under Malaysia's Personal Data Protection Act 2010 (PDPA). squeen is committed to making it easy for you to exercise these rights.

Squeen does not retain your personal data for longer than is necessary for the purposes stated in this policy, or as required by applicable law.

• Active account data: Retained for as long as your account is active and for 7 years after account closure to meet financial record-keeping and AML requirements.
• Transaction records: Retained for a minimum of 7 years in accordance with Malaysia's taxation laws and financial reporting requirements.
• Security logs: Retained for 12 months for security investigation and fraud detection purposes.
• Support communication data: Retained for 3 years for quality control purposes and reference in the event of a future dispute.

Once the designated retention period has elapsed, your data will be permanently deleted or anonymized from our systems using secure, irreversible methods.

The squeen platform is exclusively for users aged 18 and above. We do not knowingly collect or process any personal information from individuals under the age of 18.

Parents and guardians who discover that their child has registered an account on squeen without authorisation are requested to contact our support team immediately so that appropriate action can be taken.

The squeen platform may contain links to third-party websites for informational convenience. squeen is not responsible for the privacy practices or content of those websites.

When you click a link leading to a website outside the squeen platform, our Privacy Policy no longer applies. We encourage you to read the privacy policy of each website you visit independently before providing any personal information there.

Squeen reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our operations, current legal requirements, or improvements in our data protection practices.

• Any significant changes will be communicated to you via email or in-app notification at least 14 days before the changes take effect.
• The "Updated" date at the top of this document will always reflect the latest version of our Privacy Policy.
• Continued use of the squeen platform after amendments are published constitutes your acceptance of the updated Privacy Policy.

For any inquiries, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer through squeen's customer support channels. We are committed to responding to all inquiries within 5 business days.

Current version: January 2026  |  squeen Malaysia